Measure processes such as campaign management, product quality definition, logistics processes, customer services, return processes, availability, user experience with interaction channels before and after shopping.

Transaction-based Symetricx will be giving direction and target to the hospitals, doctors, staff and many personnel in your organization on the side of patient satisfaction with patient feedback. By measuring the quality of the service provided, it allows patients to understand how they benefit from the service provided and the changes in patients’ satisfaction and dissatisfaction over time.

Thanks to the Symetricx solution, instant feedback from the guests staying at the hotel and taking action by the guest relations or customer services before the customers leave the hotel and returning to the customer quickly creates a strong bond.

Transaction-based, station-based feedback and Symetricx surveys integrated into the mobile app or crm system, you can collect feedback, give gift points, and even this  you can target notifications based on stations

To evaluate the opinions of the students about their teachers, to measure their participation in the activities, to receive opinions about the contents of the courses and programs, and to meet the expectations, accurate insights are obtained.

Understand the key drivers of spend with post-purchase feedback. Attract visitors to physical stores with a deep understanding of what is most important to customers. Increase online conversions with cart abandonment feedback and analytics. Build a rich database of insights into each key customer segment and start delivering personalized experiences.

The quality of the service, the speed of the service, the diversity offered, the cleanliness of the place, the pre-flim and post-flim surveys, the issues that the customers are dissatisfied with are determined and action is taken, and the businesses become more profitable thanks to the customers with increased satisfaction.

With personalized consumer surveys integrated into the Symetricx crm customer registration system  Our brand can easily segment customers’ expectations about the store or brand, their views on the appearance of the store, even their requests for the product/service they request, basket analyzes and reasons for dissatisfaction. can transfer. The opinions of the consumers, who share their opinions before leaving the store, are transferred to the management or the relevant complaint management department in real time. In this way, managers can take actions that can provide instant and insight with data.

The quality of the food, the ambiance of the restaurant, the speed of service, the taste, the price  Thanks to the instant feedback it gives on issues such as; customer satisfaction is measured even before they leave the venue. The reason for the dissatisfaction is resolved and it is ensured that they leave the place as happy customers.

Transportation Sector Customers using airlines, buses and/or waiting at the terminals can convey their thoughts and suggestions about the service they receive, and it is ensured that the management takes action regarding the issue.

Symetricx, which is integrated into crm, patient registration or customer registration system, allows you to develop your customers on a person-based basis and take action with a personalized url survey interface by recognizing the customer or the patient after the transaction.

HIt is a method used to collect quantitative information by making phone calls by customer representatives who can jump to different questions according to the fixed questions you have prepared and the answers to these questions.

Allow your customers to evaluate the services you provide objectively without entering any personal information. Present the surveys you have prepared on a hardware that your customers can access at any time in your stores, and with the support of a promoter, wherever and whenever you want.

Survey is still the most reliable and safe way to collect feedback. Surveys are just one of many ways to collect experience data on the Symetricx platform for insights and recommended actions.

To improve your business processes, to gather information and demand for a new product, to learn about customer preferences, to see your weaknesses, to measure the success of marketing activities, to ensure customer loyalty, etc. You don’t need dozens of personnel for this. Only thanks to CTI and IVR systems, you can achieve much healthier reports at a much more affordable cost.

Chatbots are artificial intelligence applications designed to support users in the service industry. If you have a chatbot application, you can collect the feedback from this channel on the Symetricx platform and analyze it together with the data collected from other channels. If you do not have a Chatbot application, you can use the Symetricx Chatbot application.

Instantly see feedback on your website, mobile sites or apps, including product pages, blog posts, purchasing experiences, payment methods, and more, or get feedback from your employees on company apps and intranet.

Trigger your surveys via your company’s mobile application with Symetricx SDK and take instant actions thanks to location-based alarms.

You can collect your notifications via Whatsapp on the Symetricx platform with our simple integration and analyze them together with the data collected from other channels.

Android & Create location-based surveys from your mobile devices with iOS operating system, collect feedback and take action thanks to a barcode label at points where mobile devices cannot be used.

Publish surveys on your mobile app with the Symetricx SDK. Your customers Android & Since it comes to your stores with iOS devices, you can automatically contact them via your application using NFC technology and collect location-based instant feedback.

Gather feedback from your customers and employees through dealer portals, intranet pages and web applications tailored for your company.